Refund Policy
How refund requests are handled for Startup and Business subscriptions.
Last updated: September 15, 2026
This Refund Policy explains how refund requests are handled for BillZino's paid subscriptions (Startup and Business, priced in USD), operated by RITAJAD LLC. BillZino is a digital software service delivered online — there is no physical product, shipping, or physical returns; refunds are always issued as a credit back to your original payment method. The Free plan has no charge, so nothing on it is ever billed or refundable. Payment details are handled entirely by our payment provider — RITAJAD LLC never sees or stores your card number.
1. 7-day first-purchase window
If you're not satisfied after upgrading to Startup or Business, you can request a full refund of your first payment within 7 days of that initial charge. This applies once per customer, to a first paid subscription only.
2. How to request a refund
Email support@billzino.com or call +1 406 479 2008 with your account email, the payment date, and the reason for your request. We may ask for additional details to verify the transaction. We aim to respond within one business day.
3. Later billing cycles
Renewal charges after your first payment are non-refundable, except where required by law. You can cancel a subscription at any time by emailing support@billzino.com — cancellation stops future renewals, but doesn't retroactively refund a cycle that's already been billed.
4. When a refund may be declined
We may decline a refund request in cases of suspected abuse, repeated refund requests, chargeback misuse, or usage inconsistent with fair use of the service (for example, exporting a large volume of invoices right before requesting a refund).
5. Processing time
Once approved, we submit the refund to our payment provider immediately. It typically takes 5–10 business days to appear on your original payment method, depending on your bank or card issuer.
6. Changes to this policy
If we make material changes to this policy, we'll update the date above.
7. Contact
RITAJAD LLC
127 N Higgins Ave, STE 307D #3062
Missoula, MT 59802, United States
support@billzino.com · +1 406 479 2008